Return and Refund Policy
Return and Refund Policy. Our 30-day return policy stipulates that, after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ladygemma.com. Returns must be sent to the following address:
LADY GEMMA
VIA PEZZOTTI 10
60127 ANCONA - AN
ITALY
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@ladygemma.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ladygemma.com
The customer can exercise the right of withdrawal, in accordance with Legislative Decree 206/2005, by returning the goods received and obtaining a refund of the price paid. The consumer who, for any reason, is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days from the date of delivery of the purchased goods (Art. 54 Legislative Decree 206/2005)
Shipping costs incurred for returns to Donnagnese are entirely at the consumer's expense.
PROCEDURE FOR WITHDRAWAL/REFUND
1. Send an email to info@ladygama.com, within 14 days of receiving the goods, expressing the desire to exercise the right of withdrawal.
2. Wait for a reply from Donnagnese di Gemma Giulio & C SNC. and arrange, using a courier of your choice, for the shipment of the product carefully packed in its original packaging and complete with all accessories, instruction manuals, and everything originally contained within 14 days from the day you communicated the desire to withdraw.
3. Insure the shipment against theft and transport damage and bear the related costs. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss occurring during transport, Donnagnese di Gemma Giulio & C SNC reserves the right to charge for any damages incurred by deducting them from the amounts to be refunded.
4. Ship the product to the address:
Donnagnese di Gemma Giulio & C SNC
Via Pezzotti 10
60127 Ancona - AN
Italy
Items must be returned in the same conditions as received, meaning with their original packaging and any manuals and/or instruction booklets that are part of the package and original packaging.
5. Donnagnese di Gemma Giulio & C SNC, in reference to Art. 56 Legislative Decree 206/2005, will proceed with the refund within 14 days from the day the intention to withdraw from the contract was communicated. The refund may be withheld beyond 14 days only until the consumer has demonstrated that they have returned the goods or until they have been received by Donnagnese di Gemma Giulio & C SNC, whichever occurs first.
The refund will be made using the same payment method used for the initial transaction, unless the consumer has expressly agreed otherwise; in any case, they will not incur any costs as a consequence of such refund.
The right of withdrawal is excluded in the following cases:
- purchase made as a company with a VAT number
- total or partial lack of original packaging
- absence of integral elements of the product
- damage to the product for reasons other than transport
- sealed products opened by the consumer
The customer is solely responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. (Art. 54 Legislative Decree 206/2005)
The right of withdrawal is excluded as defined by Art. 59 Legislative Decree 206/2005